SPECIFICATIONS

Brand Name: DIXSG

Brand name: VTR

Dimension: 96mm*65.6mm*29.6mm

High-concerned chemical: None

Interface Type: Other

Life span: ≥50Km

Max. Resolution: 384 Dots/line

Model: VTR-2RH(with cutter)

Origin: Mainland China

Place of origin: Fujian, China(Mainland)

Printing speed: 90mm/s

Printing width: 48mm

Product name: 58mm thermal printer mechanism

Product type: Thermal dot line printing

Product weight: 50g

after-sales service: Return and Replacement

black print speed: 90mm/s

brand name: VTR

max paper size: 58mm

place of origin: Fujian, China

warranty(year): 1-Year

Product Description

Product Name	2 inch printer mechanism VTR-2RH
→ Long life span		Sponge
→ Easy paper loading structure
→ 180 degree vertical feed
→  Low noise, strong and durable
→  High printing speed 80mm/s (8.5V)
Printing life span	≥50Km
Dots per line	384dots
Dimension	96mm x 65.6mm x 29.6mm
Average resistance of printer head	176Ω + 4%
Paper out detection	Via photo interrupter
Printer head working power voltage	VH:3.15~8.50VDC
Motor driving voltage(DCV)	4.20~8.50VDC
Paper feed in & out	Curve paper feed out
Working temperature	0鈩儈50鈩�
Print method	Thermal dot line printing
Paper width	58mm
Print width(mm)	48mm
Product weight	266g
Platen roller fixed type	Detachable main body of printer mechanism easy to load paper
Head temperature detection	Via thermistor
Head logic voltage(VDC)	VDD:2.7~5.25VDC
Mechanical working voltage	60dB(Max)
Cutting method	Manual tear paper
Working humidity	20%~85RH
Point density	8dots/mm
Dot pitch	0.125mm
Dot size	0.125 x 0.12mm
Printing speed(Max)	85mm/s (Motor driving voltage 8.50VDC)
Product driven	Stepping motor(4.20~10VDC pulse driven) the paper travel distance per step is 0.0625
Scope	Portable/Cash register/queuing machine/Pos machine etc thermal bill printing equipment

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Packing&Shipping

FAQ

1. Are you manufacturer ? Yes, we are manufacturer. We can provide OEM/ODM customized service according to our customers' various application and demands. 2. What warranty for the products ? According to our warranty policy, we will provide 12 months warranty time from the shipment date for our all products(Excluded the consumable parts). Overdue warranty period, VTR will continue to provide services with

reasonable price to the customer.

3. What is the minimum order ? We accept one piece for printer products. If require OEM, will see detailed requirements and confirm MOQ to you from our sales department. 4. Can we get the free sample ? Generally, we would not provide the free sample. If the cusotmer confirm the specification and price, they can order the sample firstly for the testing and evaluation. 5. What is your company payment term ? We accept Western Union Payment, T/T in advance, Paypal & L/C at sight and so on. 6. What's the delivery time ? a)Generally, sample can be shipped in 2~3 working days after payment. For bulk order leading time will be 1-2 weeks depend on exact quantities with payment received. b)By Express: DHL UPS TNT FEDEX or ARAMEX EMS it may needs 3~7 days. c)By Air: Inform us the Airport to check which flight, leading time depends on the different countries different time. 7. How to order ? You send us your purchase order by Email(vtrtek@xmvtr.com), of course you may ask us to send you proforma invoice to give confirm with you in advance. 8. Can I check quality of goods before delivery ? Yes, you can come to our factory by yourself or ask colleagues from your Chinese office or even ask a third party inspection company to check the quality of goods before delivery. If you are interest in our products, please feel free to contact us or visit our factory. There is a Chinese saying: It is always a pleasure to greet a friend from afar. And we'll be at your service anytime.

We stand behind the quality of our products. This item comes with a limited warranty that protects against defects in materials and workmanship under normal use.

Coverage Details

• Covers manufacturing defects and material failures
• Valid for the period specified on the product or receipt
• Applies only to the original purchaser
• Excludes damage caused by misuse, accidents, or unauthorized repairs
• Proof of purchase may be required to make a claim

How to Claim

• Contact our customer support team with your order details
• Provide a description of the issue and photos if applicable
• Follow the instructions for returning the item or receiving a replacement
• Claims are processed within 5–10 business days after the item is received

Additional Notes

Please handle items carefully and follow usage instructions to maintain warranty coverage. For questions about coverage or claims, contact our support team.

We are committed to delivering your orders quickly and safely. All shipments are processed within 1–2 business days of receiving your order, unless otherwise specified. Delivery times may vary depending on the shipping method, location, and product availability.

Shipping Methods

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days
• In-Store Pickup: Available for select items at participating locations

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can monitor the delivery status at any time using the tracking number provided.

Shipping Restrictions

• We currently ship only within the specified countries listed at checkout.
• Certain items may not be eligible for expedited shipping or in-store pickup.
• Delivery times are estimates and may be affected by weather, holidays, or carrier delays.

Additional Notes

Please ensure that your shipping address is correct and complete to avoid delays. We are not responsible for lost or delayed packages due to incorrect information or carrier issues.

We want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it within 30 days of receipt for a refund or exchange, subject to the conditions below.

Eligibility for Returns

• Items must be unused, in their original packaging, and in resalable condition.
• Proof of purchase, such as a receipt or order confirmation, is required.
• Some items, including perishable goods or personalized products, may not be eligible for return.

How to Return an Item

• Contact our customer support team to initiate a return.
• Pack the item securely in its original packaging or equivalent.
• Ship the item to the provided return address using a tracked shipping method.

Refunds and Exchanges

• Refunds are processed within 5–10 business days after the returned item is received and inspected.
• Exchanges will be processed once the returned item is approved and the replacement is shipped.
• Shipping costs for returns may be the responsibility of the customer unless the return is due to a defect or error on our part.

Additional Notes

Please ensure that items are returned safely to prevent damage during transit. Contact our support team if you have any questions or need assistance with the return process.

We are committed to making eco-friendly choices that reduce our environmental impact. From responsible sourcing to sustainable packaging, every product is designed with the planet in mind.

Our Sustainable Practices

• Products made with recycled or responsibly sourced materials
• Packaging designed to minimize waste and be recyclable
• Energy-efficient manufacturing processes
• Carbon footprint reduction through eco-conscious shipping
• Support for environmental programs and initiatives

How You Can Help

• Recycle packaging after use
• Choose items marked as eco-friendly or sustainably made
• Consider consolidated shipping to reduce emissions
• Share sustainable practices with your community

Here are answers to some of the most common questions about this product. If you don’t see your question, feel free to contact our support team.

1. How long will delivery take?

Delivery typically takes 3–7 business days depending on your location and the shipping method selected at checkout.

2. Can I return the item if I’m not satisfied?

Yes. Items can be returned within 30 days of receipt, provided they are in original condition and packaging. See our Return Policy for full details.

3. Is this product covered by a warranty?

Yes. The product comes with a limited manufacturer’s warranty that covers defects in materials and workmanship. Refer to our Warranty Policy for details.

4. Can I track my order?

Absolutely. Once your order has shipped, you will receive a confirmation email with tracking information to monitor its progress.

5. Who should I contact for technical support?

For setup, troubleshooting, or other technical questions, please contact our Technical Support team via email or phone. Details can be found in the Technical Support tab.